The Six-Step Executive Approach
Define a specific assessment scope targeting key risk areas like governance or decision speed.
Mandate independence. Hire an unbiased expert unconnected to any current project vendor.
Validate scope, timing, and communication protocols for reporting sensitive findings.
Conduct a 360-degree review involving all leaders, team members, and delivery partners.
Review findings with leadership first. Focus on a treatment plan rather than assigning blame.
Institutionalize knowledge via an After Action Dialogue (AAD) to prevent repeat failures.
⚠️ THE UNCOMFORTABLE TRUTH: Be prepared for recommendations of "significant surgery" on scope to preserve budget and core benefit integrity.
Sustaining Value Post-Launch
Approximately 20% of the total cost of ownership (TCO) is related to project costs, while 80% is related to its post-implementation operating costs.
20%
Project Costs
(Initial CAPEX OPEX for Delivery)
DEPLOYMENT / GO-LIVE
80%
Operating Costs
(Post-Implementation Maintenance & Support)
100%
Benefit Realization
💡 100% of project benefits are realized ONLY after implementation.
Strategic Sustainment Mandate:
To realize 100% of the benefits, users need supplemental training, and additional funds must be approved to correct and add new functionality or features as business needs dictate.
Project Health Stress Test (MISSION™)
Answer the following diagnostic questions. Any unclear or muddled response should be marked as "No".
| If you see these Risk Signs... 🚩 | Check these MISSION™ Criteria 🧪 |
| Leadership & Governance 👑 | Sponsorship (S), Stakeholders (S) |
| Scope & Value 🎯 | Mission (M), Nurture (N), Stakeholders (S) |
| Execution & Process ⚙️ | Interdependencies (I), Integration (I), Sponsorship (S) |
| Team Health 👥 | Organization (O), Trust Test 🤝 |